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Frequently Asked Questions (FAQs)

Q: Are your jars airtight?

A: Yes, they are. We carefully select the items we carry for both function & style. Our Artisan Acacia jars have airtight silicone seals that ensure the lids securely seal the containers. Our Marrakech Spice Jars have screw caps that ensure spices stay fresh longer. Our Sydney Scandi Stackable bins also have airtight lids. 

Q: What is Borosilicate glass? Is it safe for food storage?
A: Absolutely. In fact, it is THE standard for food safety when in comes to glass. Borosilicate glass is the glass of choice used in medical labs because it does not allow chemicals to leach. It has higher heat resistance compared to ordinary glass so you it's safe to have around the hot cooking stove. It's also thermal-shock resistant - so it can withstand sudden changes in temperature and not crack. Best of all, it is more durable and less breakable than ordinary glass. 

Q: Are your labels waterproof? Oil-proof?
A: Our labels are made of premium matte repositionable vinyl that’s waterproof, oil-proof, and overall weather-proof – meaning they can even be left outdoors and they will not peel off nor fade. We only use non-solvent based inks, making them toxin-free and fade-proof as well.

Q: Why do I need to apply the labels myself? Can you deliver the items with the labels installed already?
A: We endeavor to get your orders to you in the fastest possible time and in the most pristine condition, while adhering to strict sanitary practices. To achieve this, we’ve intentionally designed our operations to have minimal pass-on handling of each product. Rest assured, our labels are application-friendly, repositionable, and will not leave any white adhesive residue, should you need to make adjustments to the application. Step by step instructions will be sent along with your package and you may also view our Easy Breezy Label Application video.

Q: How do you apply the labels?
A: You don’t need to be an expert to apply our labels. They are made of premium-grade vinyl that are easy to position and apply. They are also repositionable and leave no white adhesive residue should you need to adjust the application.

Q: What happens if there are bubbles on my label after application? What should I do?
A: Not to worry! Our labels are repositionable – meaning you can gently and easily peel them off and re-apply them again. Starting from either the left or right side of the label, make sure to smooth the whole length of the label up and down as you smooth the label towards the other end. And because our labels are premium-grade, it will leave no white adhesive residue should you need to adjust the application - even after several times. Should you wish to re-position your label best you do it within the hour of first application.

Q: What if I applied my label unevenly? What should I do?
A: Not to worry! Our labels are repositionable – meaning you can gently and easily peel them off and re-apply them again. Starting from either the left or right side of the label, make sure to smooth the whole length of the label up and down as you smooth the label towards the other end. And because our labels are premium-grade, it will leave no white adhesive residue should you need to adjust the application - even after several times. Should you wish to re-position your label best you do it within the hour of first application.

Q: Are your containers safe for food storage? Storing baby food?
A: All our containers are made of materials that are certified by the US FDA as food-grade, BPA-free, and lead-free.

Q: Can we wash the jars and containers even with the labels on them?
A: Absolutely! Our labels are water-proof and oil-proof so you can wash them without fear of the print fading nor the label peeling off.

Q: Can I change the customization on my order once I've checked out?
A: To ensure we fulfill your orders faithfully and within the shortest possible time, we strictly adhere to a stringent customization process. As such, we cannot accept alterations or revisions once the order has been checked out. We strongly encourage and prompt our customers to review and double check their customizations with a Confirmation box before submitting their orders. We appreciate your understanding on this matter.